Shipping, Returns & Subscriptions
Policies
Policies
SHIPPING
Zein Estate despatches wines from the vineyard in Brookhampton within 3-5 working days of receipt of order. Should any wine be faulty or damaged in transit, please contact us as soon as practicable. Currency of transaction is Australian Dollars only.
RETURNS
To return your product, you should mail your product to: 56 Needes Hill Road, Brookhampton, WA 6239
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SUBSCRIPTIONS
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
CONDITIONS OF USE
Liquor License number: 618214556920
Class of License: Producers License
Name of Licensee: Sam Zein
Premises Name: Zein Estate
Address: 56 Needes Hill Road, Brookhampton, WA 6239
Phone: 0402 805 085
ABN: 99 448 121 851
WARNING
Under the Liquor Control Act 1988, it is an offence:
To sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or
For a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.